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Resource: Learn Customer Service!

Customer Service Development Module


Hi everyone! My name is Chantel Allegakoen! Please start watching my introduction video to learn more about me and the topic I will be talking about today. Introduction.


1. Videos to learn more about Customer Service

  1. Learn more about developing your customer service skills. https://www.youtube.com/watch?v=Ty64GtmYlH0

  2. Learn more about the difference between customer service and customer experience? https://www.youtube.com/watch?v=bL_D-qyva0c

  3. How to handle customer complaints. https://www.youtube.com/watch?v=kx7-S9jvVXM

2. Read this article ...

  1. to learn more essential customer service skills. https://learn.g2.com/customer-service-skills

  2. To read about examples of great customer service. https://smallbiztrends.com/2019/06/examples-of-great-customer-service.html


3. Assignment

  1. What is one new skill you learned that you will implement in your business?

  2. What is one skill you already knew?

  3. Ask your one of your clients on ways you could improve your product or service.

  4. The best way to improve your customer service skills is by having open communication with your clients.


4. Thank you! If you have any questions, please email me at callegakoen@scu.edu. I would love to help in any way I can! Take care and good luck! Closing.





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